---
title: "Service notes"
canonical: "https://support.vitec-hotellinx.com/space/KB/326926337/Service%20notes"
format: markdown
---
Service notes are used to record various maintenance needs in hotel facilities, e.g. broken lamps or leaking faucets.

- Cleaning staff can add service notes directly in the **Cleaning **view.
- The **Service notes** view provides a summary of all active service notes.
- You can edit, remove and mark notes as done in the **Service notes** view.

---

## Adding and removing service notes

Service notes are added in the **Cleaning** **view**.

1. Open the Cleaning view by clicking **Cleaning** on the Housekeeping home page.
2. Use the filters at the top of the view to select the rooms that are displayed.
3. Click **Type service message** at the bottom of the room field.

![image-20250324-084614.png](media://7e31bcbe-f60b-44af-b093-dca3931b2c86)

4. Type the note and save by clicking on the check mark button below the text field.

![image-20250324-090028.png](media://7e4531ee-862c-4986-a468-e9dcad5bfc29)

5. The service message now shows the text that you typed.

- You can edit a note by clicking it and typing a new text, which will replace the old note.

![image-20250324-090449.png](media://d8c11254-c6ec-4f20-8fa1-5020c2e5f94e)

> ℹ️ You can also send service notes from Housekeeping via email or SMS. In addition, the service message field may contain a link to an external maintenance system, which opens in a separate window. These functionalities require additional setup work.

---

## Service notes view

The **Service notes view** provides a summary of all active service notes. You can edit, remove and mark notes as done in the Service notes view.

1. Click **Service notes** on the Housekeeping home page.
2. By default, the view shows a list of rooms with uncompleted tasks.

- You can view all rooms with service notes (both completed and uncompleted) by unchecking the **Only rooms with tasks not completed** check box.

![image-20250505-074616.png](media://4d851a0e-0202-4ef3-b420-ef8f694ab8ec)

3. You can see the following details for each service note:

- **Date and time**: when the note was created
- **Note**: the note text
- **User**: who created the note
- **Status**: has the task been completed

4. Edit a service note by clicking **Edit** at the end of the note row.

![image-20250505-074919.png](media://cd06bda8-5545-4f93-9c48-9b93ab5bfc68)

5. Mark the task completed by clicking **Check done**. If necessary, you can clear service notes by clicking **Remove** (this will remove the note from the log altogether).
6. You can see the completed tasks for each room by clicking **Show checked done items**.

![image-20250505-075120.png](media://e627e1a2-9eec-48e5-a266-3ac99f888724)