---
title: "Lost and found"
canonical: "https://support.vitec-hotellinx.com/space/KB/319782918/Lost%20and%20found"
format: markdown
---
The **Lost and found** tools in Housekeeping are used to record and manage lost and found items.

- Use the **Add lost and found** view to record a note when a client reports a missing item or when an item is found in a guest room.
- View and manage the records in the **Lost and found** view.

---

## Add lost and found

Use the **Add lost and found** **view** to record a note when a client reports a missing item or when an item is found in a guest room.

1. Click **Add lost and found** on the Housekeeping home page.
2. Use the filters at the top of the window to select the rooms that are displayed.

![image-20250505-084511.png](media://d4634d61-37b6-4eef-a1bf-297494311978)

3. Click on a room number to record a lost and found item.
4. Type a description of the lost and found item and click **Save**.

![image-20250505-085002.png](media://04ed0d37-99da-41a2-8fd2-08e6569c40fe)

> ⚠️ Make sure to mention if the item was reported **lost **or if it was **found **in the room.

5. Add another item to the same room, return to the previous window by clicking **Back** or return to the Housekeeping home page by clicking **Home**.

---

## Lost and found view

Use the **Lost and found view **to check if any items have been found in a guest room and make a note when an item is returned to the guest.

1. Click **Lost and found** on the Housekeeping home page.
2. By default, the window shows records added for all rooms during the current year and month.

- Use the filters at the top of the window to search for records for a specific date and room.

![image-20250505-085130.png](media://7b3f15cf-12e1-4fe9-a32e-f6f77d9b4cf5)

2. Each record contains the following details:

- **Date and time**: When the record was created.
- **Room**: The room where the item was lost or found or where the guest was accommodated.
- **Lost and found**: Description of the item.
- **User**: The user who added the record.
- **Status**: Whether or not the record has been handled (e.g. if a lost item has been returned to the guest).
- **Changed**: When the record status or description was last changed.

3. To manage the records, use the buttons on the record row.

- **Remove**: Remove a record from the list.
- **Handled**: Mark the record as handled (e.g. when an item has been returned to the guest).
- **Edit**: Make changes to the description shown under **Lost and found**.

> 📝 When you make a change to the record status or description, the date and time will be saved under **Changed**.